Return & Exchange

We hope you love what you've ordered! But just in case you're not 100% satisfied, we have made the return process super easy for you.

Within how many days can I request a refund?

After receiving the order and within 14 days only, you can submit a return request online.

Please use the below link 

https://fresqa.returnscenter.com/

Please note that in order to complete the return request, you must have the items in their original condition with their tags available. This applies only to apparel and clothing since perfumes and cosmetics cannot be returned under any circumstance for hygiene reasons.

Do I have to pay return fees?

Yes, there will be a KD 1.5 return charge on any of the returns within Kuwait.

How will I be refunded?

If the order was paid online, we can easily return the amount back to your bank account. 

But if the order was paid using the cash on delivery service we can only return the amount back through an online voucher that can be used on your next purchase online.

How long does it take to get my refund?

Once we receive your returned items we’ll initiate the voucher creation or the refund depending on your request. Voucher creation usually takes 24 hours from receiving the returned item/s and the refund process might take up to 14 days.